Steps for Return & Exchange

Please inform us within 7 days of receiving your order.

You can contact us via:

Before we arrange a return for a damaged or incorrect product, you must send us:

  • A parcel opening video.
  • Clear photographs of the product.

The The Divas Fashion team will review the submitted evidence and decide whether the product is eligible for return or exchange.

Once our Quality Control team approves the request, we will inform you of the most convenient return method.

The Divas Fashion is not responsible for lost or damaged return packages. We are also not liable for any return request that has not been officially notified to us.

Refunds Will Be Processed In The Following Cases

  • Packages lost during transit.
  • If The Divas Fashion is unable to provide a replacement product.

No Refunds Will Be Given In The Following Cases

  • Incorrect or outdated delivery address.
  • Incorrect address format, including any PO Box address.
  • Failed delivery attempts by our courier partners.
  • Package refused by the recipient.
  • Products returned in used, damaged, or altered condition.
  • Minor colour or design variations.
  • Handmade products may have slight variations from the images shown on the website.
  • If the product is not defective or damaged.

Buy with Confidence

As a policy, The Divas Fashion does not offer returns or exchanges for products delivered in perfect condition.

However, if you receive a defective product or if the product is damaged during transit, we will repair or replace the item and ship it back to you.

Please email us at thedivasfashion3@gmail.com within 48 hours of receiving your package.

Currently, The Divas Fashion does not provide a pickup facility for returns. The return address will be shared with you via email after your return request has been approved.